{"id":9090,"date":"2022-09-08T10:07:19","date_gmt":"2022-09-08T10:07:19","guid":{"rendered":"https:\/\/staging.2grips.com\/workshop\/the-human-factor-in-service-management\/"},"modified":"2024-02-02T10:03:15","modified_gmt":"2024-02-02T10:03:15","slug":"the-human-factor-in-service-management","status":"publish","type":"workshop","link":"https:\/\/staging.2grips.com\/en\/workshop\/the-human-factor-in-service-management\/","title":{"rendered":"The Human Factor in Service Management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9090\" class=\"elementor elementor-9090 elementor-5515\" data-elementor-post-type=\"workshop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-130f3add e-flex e-con-boxed e-con e-parent\" data-id=\"130f3add\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c7f2ea9 elementor-widget elementor-widget-image\" data-id=\"1c7f2ea9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"247\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1024x316.jpg\" class=\"attachment-large size-large wp-image-5935\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-657db1b0 e-flex e-con-boxed e-con e-parent\" data-id=\"657db1b0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5b60eeb6 elementor-widget elementor-widget-heading\" data-id=\"5b60eeb6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">The Human Factor in Service Management<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-20ab93d1 elementor-widget elementor-widget-text-editor\" data-id=\"20ab93d1\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The human factor is often forgotten in transition projects related to I<a href=\"https:\/\/staging.2grips.com\/en\/kennisbank\/what-is-it-service-management\/\">T Service Management<\/a> and tooling. However, without taking the adoption aspects into account, such projects often have little chance of success and certainly not of creating a stable environment for a sustainable new way of working.<\/p>\n<p>During this workshop we will discuss how to take this human factor into account based on a practical approach. Since we love interaction, we\u2019ll be happy to discuss your challenges and to share our experiences. <\/p>\n<p>You can download the slide deck of the workshop here.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59a3491 e-flex e-con-boxed e-con e-parent\" data-id=\"59a3491\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ec3413 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"6ec3413\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/staging.2grips.com\/en\/\/workshop-downloadformulier\/?workshop_name=The+Human+Factor+in+Service+Management\" title=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">download slide deck<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b620b8 e-flex e-con-boxed e-con e-parent\" data-id=\"3b620b8\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d089d4b elementor-widget elementor-widget-heading\" data-id=\"d089d4b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More workshops<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-623f9412 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"623f9412\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7de282c9 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"7de282c9\" data-element_type=\"widget\" data-settings=\"{&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;masonry&quot;:&quot;yes&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" 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href=\"https:\/\/staging.2grips.com\/en\/workshop\/focusing-on-customers-as-a-key-to-success-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png\" class=\"attachment-medium size-medium wp-image-11704\" alt=\"Klantgerichtheid Workshop\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-1024x317.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tFocusing on customers as a key to success\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9030 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/control-your-service-delivery-and-compliancy-with-ism-and-4me-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png\" class=\"attachment-medium size-medium wp-image-9565\" alt=\"ISM 4me\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png 300w, 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elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6711\" alt=\"Workshop USM en 4me\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tUSM and 4me\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9037 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-future-of-ux-is-conversational\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5806\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe future of UX is conversational.\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9049 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/governance-risk-and-compliance\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png\" class=\"attachment-medium size-medium wp-image-5807\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-600x184.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1024x315.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-768x236.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1536x472.png 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tGovernance, Risk and Compliance\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9059 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-art-of-multi-sourcing\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5927\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Art of Multi-Sourcing\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9064 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/enterprise-service-management-with-freshservice\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5804\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tEnterprise Service Management with Freshservice\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9069 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/quick-and-easy-grip-on-service-management-with-usm\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5809\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tQuick and easy grip on service management with USM\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9077 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/cyber-asset-attack-surface-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5808\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tCyber Asset Attack Surface Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9085 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/how-to-choose-your-itsm-esm-tool\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5810\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tHow to choose your ITSM \/ ESM tool\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9090 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-human-factor-in-service-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5935\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Human Factor in Service Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9095 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/experience-level-agreements\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5934\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tExperience Level Agreements\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9100 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/service-improvement-planning\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"88\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg\" class=\"attachment-medium size-medium wp-image-5933\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-600x177.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1024x302.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-768x226.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1536x453.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tService Improvement Planning\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9108 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/shift-left-automation\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6101\" alt=\"Shift-left\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-1024x314.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1.jpg 1290w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tShift-left &amp; Automation\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9116 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/self-service-and-chat\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-300x93.png\" class=\"attachment-medium size-medium wp-image-5929\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1024x316.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1536x474.png 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-service and Chat\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9121 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/software-asset-management-and-licence-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5932\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSoftware Asset Management and Licence Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9126 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/shadow-it\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5931\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tShadow IT\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9131 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/self-service-strategy\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5930\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-Service Strategy\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":5935,"template":"","class_list":["post-9090","workshop","type-workshop","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Human Factor in Service Management - 2Grips<\/title>\n<meta name=\"description\" content=\"The Human Factor in Service Management: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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