{"id":9085,"date":"2022-11-08T07:51:28","date_gmt":"2022-11-08T07:51:28","guid":{"rendered":"https:\/\/staging.2grips.com\/workshop\/how-to-choose-your-itsm-esm-tool\/"},"modified":"2024-02-02T10:02:59","modified_gmt":"2024-02-02T10:02:59","slug":"how-to-choose-your-itsm-esm-tool","status":"publish","type":"workshop","link":"https:\/\/staging.2grips.com\/en\/workshop\/how-to-choose-your-itsm-esm-tool\/","title":{"rendered":"How to choose your ITSM \/ ESM tool"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9085\" class=\"elementor elementor-9085 elementor-5413\" data-elementor-post-type=\"workshop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-434da9d4 e-flex e-con-boxed e-con e-parent\" data-id=\"434da9d4\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-34874c81 elementor-widget elementor-widget-image\" data-id=\"34874c81\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"247\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1024x316.jpg\" class=\"attachment-large size-large wp-image-5810\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-647c9c69 e-flex e-con-boxed e-con e-parent\" data-id=\"647c9c69\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-11a79e09 elementor-widget elementor-widget-heading\" data-id=\"11a79e09\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">How to choose your ITSM \/ ESM tool<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-28cd6513 elementor-widget elementor-widget-text-editor\" data-id=\"28cd6513\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>There are dozens of service management software providers, but what\u2019s the most suitable <a href=\"https:\/\/staging.2grips.com\/en\/kennisbank\/service-management-applications\/\">Service Management application<\/a> for your organisation? An incorrect choice or poor implementation can have far-reaching consequences!<\/p><p><br><\/p>\n<p>In this workshop we\u2019ll share with you our knowledge of the market and our many years of experience in implementing various ITSM\/ESM tools. We\u2019ll focus not only on functionalities and features, but also on your IT maturity, the strategic direction of your organisation and the total cost of ownership. You will receive tips and points of attention from professionals who are involved in Service Management solutions on a daily basis. Since we love interaction, we\u2019ll be happy to discuss your challenges and top of mind solutions.   <\/p><p><br><\/p>\n<p>download here the slide deck of the workshop&nbsp;.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-71bf56d e-flex e-con-boxed e-con e-parent\" data-id=\"71bf56d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49a67094 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"49a67094\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/staging.2grips.com\/en\/\/workshop-downloadformulier\/?workshop_name=How+to+choose+your+ITSM+%2F+ESM+tool\" title=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">download slide deck<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63a8078c e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"63a8078c\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1d892b20 elementor-widget elementor-widget-heading\" data-id=\"1d892b20\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More workshops<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51208bdb e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"51208bdb\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-419b5230 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"419b5230\" data-element_type=\"widget\" data-settings=\"{&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;masonry&quot;:&quot;yes&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"portfolio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/staging.2grips.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-posts.min.css\">\t\t<div class=\"elementor-portfolio elementor-grid elementor-posts-container\">\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-11404 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/organizational-behavior-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-300x93.png\" class=\"attachment-medium size-medium wp-image-12644\" alt=\"Organizational Behavior Management\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-1024x317.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tOrganizational Behavior Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-7417 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/focusing-on-customers-as-a-key-to-success-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png\" class=\"attachment-medium size-medium wp-image-11704\" alt=\"Klantgerichtheid Workshop\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-1024x317.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tFocusing on customers as a key to success\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9030 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/control-your-service-delivery-and-compliancy-with-ism-and-4me-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png\" class=\"attachment-medium size-medium wp-image-9565\" alt=\"ISM 4me\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-1024x317.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tManage your service delivery and compliancy with ISM and 4me\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9032 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/usm-and-4me\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6711\" alt=\"Workshop USM en 4me\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tUSM and 4me\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9037 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-future-of-ux-is-conversational\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5806\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe future of UX is conversational.\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9049 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/governance-risk-and-compliance\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png\" class=\"attachment-medium size-medium wp-image-5807\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-600x184.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1024x315.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-768x236.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1536x472.png 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tGovernance, Risk and Compliance\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9059 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-art-of-multi-sourcing\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5927\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Art of Multi-Sourcing\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9064 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/enterprise-service-management-with-freshservice\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5804\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tEnterprise Service Management with Freshservice\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9069 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/quick-and-easy-grip-on-service-management-with-usm\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5809\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tQuick and easy grip on service management with USM\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9077 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/cyber-asset-attack-surface-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5808\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tCyber Asset Attack Surface Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9085 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/how-to-choose-your-itsm-esm-tool\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5810\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tHow to choose your ITSM \/ ESM tool\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9090 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-human-factor-in-service-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5935\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Human Factor in Service Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9095 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/experience-level-agreements\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5934\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tExperience Level Agreements\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9100 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/service-improvement-planning\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"88\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg\" class=\"attachment-medium size-medium wp-image-5933\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-600x177.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1024x302.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-768x226.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1536x453.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tService Improvement Planning\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9108 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/shift-left-automation\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6101\" alt=\"Shift-left\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-1024x314.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1.jpg 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https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1024x316.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1536x474.png 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-service and Chat\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9121 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/software-asset-management-and-licence-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5932\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSoftware Asset Management and Licence Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9126 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/shadow-it\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5931\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tShadow IT\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9131 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/self-service-strategy\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5930\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-Service Strategy\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":5810,"template":"","class_list":["post-9085","workshop","type-workshop","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to choose your ITSM \/ ESM tool - 2Grips<\/title>\n<meta name=\"description\" content=\"How to choose your ITSM \/ ESM tool: download the slide deck of the workshop. 2Grips, specialist in service management, is at your service.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" 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