{"id":9069,"date":"2023-03-08T07:36:11","date_gmt":"2023-03-08T07:36:11","guid":{"rendered":"https:\/\/staging.2grips.com\/workshop\/quick-and-easy-grip-on-service-management-with-usm\/"},"modified":"2024-02-02T10:02:25","modified_gmt":"2024-02-02T10:02:25","slug":"quick-and-easy-grip-on-service-management-with-usm","status":"publish","type":"workshop","link":"https:\/\/staging.2grips.com\/en\/workshop\/quick-and-easy-grip-on-service-management-with-usm\/","title":{"rendered":"Quick and easy grip on service management with USM"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9069\" class=\"elementor elementor-9069 elementor-5406\" data-elementor-post-type=\"workshop\">\n\t\t\t\t<div class=\"elementor-element elementor-element-625ca512 e-flex e-con-boxed e-con e-parent\" data-id=\"625ca512\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-702e5dbd elementor-widget elementor-widget-image\" data-id=\"702e5dbd\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"246\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1024x315.jpg\" class=\"attachment-large size-large wp-image-5809\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM.jpg 1920w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-38268701 e-flex e-con-boxed e-con e-parent\" data-id=\"38268701\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-709746a4 elementor-widget elementor-widget-heading\" data-id=\"709746a4\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h2 class=\"elementor-heading-title elementor-size-default\">Quick and easy grip on service management with USM<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b67eaad elementor-widget elementor-widget-text-editor\" data-id=\"3b67eaad\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.21.0 - 18-04-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>USM (Universal Service Management) is a simple and universal method for managing service delivery. The USM method helps the manager of a service organisation to quickly, easily and inexpensively get a grip on service delivery. USM states that managing service delivery is universal and can be established as an effective and efficient management system in all situations with no more than five processes and eight workflows.  <br>In this interactive workshop, we will focus on the challenges you face in managing service delivery and how USM can provide a possible solution and contribute to cost-efficient and effective service delivery and more satisfied customers. You will get tips and focal points from professionals who are involved in continuous service improvement on a daily basis. <\/p><p><br><\/p>\n<p><\/p>\n<p>download here the slide deck of the workshop&nbsp;.<\/p><p><br><\/p>\n<p>Useful link:&nbsp;<a href=\"https:\/\/usm-portal.com\/\" target=\"_blank\" rel=\"noopener\">USM portal<\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d13fb8c e-flex e-con-boxed e-con e-parent\" data-id=\"d13fb8c\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3141cd0b elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3141cd0b\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-lg\" href=\"https:\/\/staging.2grips.com\/en\/\/workshop-downloadformulier\/?workshop_name=Quick+and+easy+grip+on+service+management+with+USM\" title=\"\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-left\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-download\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">download slide deck<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-367c4505 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"367c4505\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-13b576a0 elementor-widget elementor-widget-heading\" data-id=\"13b576a0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More workshops<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-622bf415 e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"622bf415\" data-element_type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeInUp&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b281a08 elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-widget elementor-widget-portfolio\" data-id=\"b281a08\" data-element_type=\"widget\" data-settings=\"{&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:30,&quot;sizes&quot;:[]},&quot;masonry&quot;:&quot;yes&quot;,&quot;columns&quot;:&quot;3&quot;,&quot;columns_tablet&quot;:&quot;2&quot;,&quot;columns_mobile&quot;:&quot;1&quot;,&quot;item_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"portfolio.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<link rel=\"stylesheet\" href=\"https:\/\/staging.2grips.com\/wp-content\/plugins\/elementor-pro\/assets\/css\/widget-posts.min.css\">\t\t<div class=\"elementor-portfolio elementor-grid elementor-posts-container\">\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-11404 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/organizational-behavior-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-300x93.png\" class=\"attachment-medium size-medium wp-image-12644\" alt=\"Organizational Behavior Management\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-1024x317.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2024\/01\/OBM-Workshop.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tOrganizational Behavior Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-7417 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/focusing-on-customers-as-a-key-to-success-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png\" class=\"attachment-medium size-medium wp-image-11704\" alt=\"Klantgerichtheid Workshop\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-1024x317.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/11\/Klantgerichtheid-Workshop.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tFocusing on customers as a key to success\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9030 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/control-your-service-delivery-and-compliancy-with-ism-and-4me-2\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png\" class=\"attachment-medium size-medium wp-image-9565\" alt=\"ISM 4me\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-1024x317.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/10\/ISM_4me_banner.png 1100w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tManage your service delivery and compliancy with ISM and 4me\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9032 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/usm-and-4me\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6711\" alt=\"Workshop USM en 4me\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/08\/WS_USM_4me_Slides.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tUSM and 4me\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9037 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-future-of-ux-is-conversational\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5806\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSChatlayer.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe future of UX is conversational.\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9049 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/governance-risk-and-compliance\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png\" class=\"attachment-medium size-medium wp-image-5807\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-300x92.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-600x184.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1024x315.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-768x236.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC-1536x472.png 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSGRC.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tGovernance, Risk and Compliance\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9059 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-art-of-multi-sourcing\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5927\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/WS4meSourcing.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Art of Multi-Sourcing\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9064 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/enterprise-service-management-with-freshservice\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5804\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSFreshService.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tEnterprise Service Management with Freshservice\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9069 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/quick-and-easy-grip-on-service-management-with-usm\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5809\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSUSM.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tQuick and easy grip on service management with USM\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9077 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/cyber-asset-attack-surface-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg\" class=\"attachment-medium size-medium wp-image-5808\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1024x315.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper-1536x472.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSLansweeper.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tCyber Asset Attack Surface Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9085 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/how-to-choose-your-itsm-esm-tool\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5810\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/07\/WSTooling_2.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tHow to choose your ITSM \/ ESM tool\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9090 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/the-human-factor-in-service-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5935\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/HumanFactor.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tThe Human Factor in Service Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9095 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/experience-level-agreements\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5934\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Experience-Level-Agreements.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tExperience Level Agreements\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9100 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/service-improvement-planning\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"88\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg\" class=\"attachment-medium size-medium wp-image-5933\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-300x88.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-600x177.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1024x302.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-768x226.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP-1536x453.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SIP.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tService Improvement Planning\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9108 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/shift-left-automation\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"92\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg\" class=\"attachment-medium size-medium wp-image-6101\" alt=\"Shift-left\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-300x92.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-600x184.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-1024x314.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1-768x236.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/Shiftleft-1.jpg 1290w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tShift-left &amp; Automation\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9116 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/self-service-and-chat\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-300x93.png\" class=\"attachment-medium size-medium wp-image-5929\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-300x93.png 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-600x185.png 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1024x316.png 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-768x237.png 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat-1536x474.png 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfChat.png 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-service and Chat\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9121 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/software-asset-management-and-licence-management\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5932\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SoftwareAssetMgt.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSoftware Asset Management and Licence Management\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9126 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/shadow-it\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5931\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/ShadowIT.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tShadow IT\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-portfolio-item elementor-post  post-9131 workshop type-workshop status-publish has-post-thumbnail hentry\">\n\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/staging.2grips.com\/en\/workshop\/self-service-strategy\/\">\n\t\t\t\t<div class=\"elementor-portfolio-item__img elementor-post__thumbnail\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"93\" src=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg\" class=\"attachment-medium size-medium wp-image-5930\" alt=\"\" srcset=\"https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-300x93.jpg 300w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-600x185.jpg 600w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1024x316.jpg 1024w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-768x237.jpg 768w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie-1536x474.jpg 1536w, https:\/\/staging.2grips.com\/wp-content\/uploads\/2023\/09\/SelfServiceStrategie.jpg 1920w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t<\/div>\n\t\t\t\t<div class=\"elementor-portfolio-item__overlay\">\n\t\t\t\t<h3 class=\"elementor-portfolio-item__title\">\n\t\tSelf-Service Strategy\t\t<\/h3>\n\t\t\t\t<\/div>\n\t\t\t\t<\/a>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"featured_media":5809,"template":"","class_list":["post-9069","workshop","type-workshop","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Quick and easy grip on service management with USM - 2Grips<\/title>\n<meta name=\"description\" content=\"Grip on service management with USM: download here the slide deck of the workshop. 2Grips, specialist in service management, is at 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